PRIVACY POLICY

Last updated: September 2026

Balanced Connection Therapy respects your privacy and is committed to protecting the personal information you provide when using this website.

This Privacy Policy explains how Balanced Connection Therapy ("we", "us", "our") may collect, use, store and disclose personal information when you visit or interact with this website.

We handle personal information in accordance with applicable Australian privacy requirements.

This policy may be updated from time to time to reflect changes to the website, our services or relevant privacy requirements. The current version will be available on this website.

Information We May Collect

Depending on how you use the website, we may collect information including:

Your name, email address, phone number and other contact details you choose to provide.
Information you provide through contact or enquiry forms.
Technical information such as your IP address, browser type, device information and general website usage data.
Information collected through cookies and similar technologies.

Please be mindful of the information you include when contacting us through the website. More detailed personal or sensitive information relevant to therapy is collected separately through appropriate client systems rather than through general website enquiries.

How We Use Your Information

Personal information collected through this website may be used to:

Respond to enquiries submitted through the website.
Communicate with you about our services.
Provide information you have requested.
Operate, maintain and improve the website.
Meet legal or regulatory obligations where applicable.

We will not use your personal information for purposes unrelated to those for which it was collected unless you have provided consent or we are otherwise permitted or required to do so.

Cookies and Website Analytics

This website may use cookies and similar technologies to support website functionality and understand how visitors use the site.

Cookies may collect information such as pages visited, time spent on the website, browser or device information and general website interactions.

Cookies do not provide access to your computer or device.

You can control or disable cookies through your browser settings. Disabling some cookies may affect the way certain parts of the website function.

Third-Party Services

This website may use third-party services to support its operation, such as website hosting and analytics.

These services may collect or process limited information where necessary to provide their functionality and may have their own privacy policies.

Links to Other Websites and Services

This website may contain links to external websites or services, including external booking platforms.

When you follow a link to another website or service, any information you provide directly through that service is subject to its own privacy practices and policies.

Balanced Connection Therapy is not responsible for the privacy practices, security or content of external websites or services.

Disclosure of Personal Information

Balanced Connection Therapy does not sell or rent personal information collected through this website.

Personal information may be disclosed where:

You have provided consent.
It is necessary to respond to a service or request you have made.
A service provider assists with the operation of the website.
Disclosure is required or authorised by law.

Clinical confidentiality and information relating to therapy are addressed separately as part of the client consent process.

Storage and Security

Balanced Connection Therapy takes reasonable steps to protect personal information collected through this website from misuse, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Accessing or Correcting Your Personal Information

You may contact Balanced Connection Therapy if you would like to request access to personal information collected through this website or ask for information to be corrected if it is inaccurate or out of date.

There may be circumstances in which access cannot be provided, including where permitted or required by law.

Privacy Concerns

If you have a question or concern about how personal information collected through this website has been handled, please contact:

Balanced Connection Therapy
Skye Welbourne
Email: info@balancedconnection.au.

We will endeavour to respond to privacy enquiries and concerns within a reasonable timeframe.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The current version will be published on this website.

TERMS & CONDITIONS

Website Terms of Use

Last updated: September 2026

These Terms of Use apply to your use of the Balanced Connection Therapy website.

By accessing or using this website, you agree to these Terms of Use. If you do not agree with these terms, please do not use the website.

The terms "we", "us" and "our" refer to Balanced Connection Therapy.

Information on This Website

The information provided on this website is for general informational and educational purposes only.

The website may contain information relating to counselling, mental health and emotional wellbeing, relationships, Eye Movement Integration Therapy (EMIT), Clinical Hypnotherapy, coaching and other related topics.

The information provided on this website is general in nature and is not intended to replace individual professional advice, assessment, diagnosis or treatment.

Reading or interacting with content on this website does not establish a therapeutic or client relationship with Balanced Connection Therapy.

A therapeutic relationship is established separately when services are agreed to and the relevant client consent and service arrangements have been completed.

Not Emergency or Crisis Support

Balanced Connection Therapy does not provide emergency or crisis services through this website.

Information submitted through the website may not be seen or responded to immediately. If you require urgent or emergency assistance, please contact an appropriate emergency or crisis service.

No Guarantees

Every person and therapeutic experience is different.

While Balanced Connection Therapy aims to provide services with appropriate professional care and skill, no particular outcome or result from counselling, EMIT, Clinical Hypnotherapy, coaching or any other service can be guaranteed.

Testimonials, examples or information presented on this website should not be interpreted as a guarantee that another person will experience the same or similar results.

Nothing in these Terms excludes any rights or remedies you may have under the Australian Consumer Law or any other rights that cannot lawfully be excluded.

Accuracy of Information

Balanced Connection Therapy takes reasonable care to provide information that is accurate and current at the time of publication.

However, information relating to therapy, wellbeing and related topics may change over time, and we do not guarantee that all information on the website will always be complete, current or suitable for your individual circumstances.

We may update, change or remove website content at any time without notice.

Use of the Website

You agree to use this website only for lawful purposes.

You must not use the website in a way that:

Breaches any applicable law.
Interferes with the operation or security of the website.
Attempts to gain unauthorised access to the website or associated systems.
Infringes the rights of another person.
Copies, distributes or uses website content in a way that infringes our intellectual property rights.

Intellectual Property

Unless otherwise stated, the content on this website, including written content, graphics, branding, downloadable resources and original materials, is owned by or licensed to Balanced Connection Therapy and is protected by applicable intellectual property laws.

Third-party content, including music, images or other media, remains the property of its respective copyright owners and is used under licence or with appropriate permission.

Website content is provided for your personal, non-commercial use.

You may not reproduce, modify, distribute, publish, sell or commercially use our content without prior written permission, except where permitted by law.

You are welcome to share links to publicly available pages on this website.

External Links

This website may contain links to third-party websites, booking platforms or other external resources.

These links are provided for convenience and information. Balanced Connection Therapy does not control external websites and is not responsible for their content, availability, security or privacy practices.

Accessing or using an external website or service is at your own discretion and may be subject to that provider's own terms and privacy policy.

Booking and Therapy Services

Information about services, session lengths, fees and availability may be provided on this website.

Booking or receiving a service from Balanced Connection Therapy may be subject to separate client agreements, informed consent documents, cancellation policies or other terms provided as part of the client process.

Where there is any inconsistency between these Website Terms of Use and a specific agreement relating to a service, the terms of the specific service agreement will apply to that service.

Privacy

Your use of this website is also subject to the Balanced Connection Therapy Privacy Policy, which explains how personal information collected through the website may be handled.

Information provided as part of becoming or being a client may also be subject to additional privacy, confidentiality and record-keeping arrangements explained during the client consent process.

Limitation of Liability

To the extent permitted by law, Balanced Connection Therapy is not responsible for loss or damage arising solely from reliance on general information provided on this website or from the use or unavailability of the website.

You are responsible for deciding whether general information provided on this website is appropriate for your circumstances and for seeking individual professional advice where appropriate.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

Changes to These Terms

Balanced Connection Therapy may update these Terms of Use from time to time.

The current version will be published on this website with the date it was last updated. Continued use of the website following an update will be subject to the current Terms of Use.

Governing Law

These Terms of Use are governed by the laws of New South Wales, Australia.

Any dispute relating to these Terms or use of this website will be subject to the applicable laws and jurisdiction of New South Wales and the Commonwealth of Australia.

Contact

If you have questions about these Terms of Use, please contact:

Balanced Connection Therapy
Skye Welbourne
Email: info@balancedconnection.au